TERMS AND CONDITIONS
The club will be administered by Tremorfa Property
Ltd, or by any other nominated person. The owner shall solely determine the
facilities of the club; any amendment or replacement shall be at the owner’s
discretion.
It is the aim of Tremorfa Property Ltd to provide a
pleasurable part of your leisure time. To that end we have put together some
simple ‘terms & conditions of membership’ which we hope will ensure all
members and guests are able to enjoy the club safely and without inconvenience.
ACCESS
Members must present their membership card each
time they visit the club. Hotel guests must present their hotel checking in
slip, not their key card. The club reserves the right to refuse entry without
presentation of these items.
Entry will be refused to anybody believed to be
under the influence of drugs or alcohol.
Appropriate clothing and footwear must be worn in
the club, bar, gymnasium, studio, squash courts and swimming pool areas. Swim
suits must not be worn in the public areas of the hotel.
No animals are permitted in the club other than
guide dogs.
The club reserves the right to close the facilities
without prior notice should the need arise. Whenever possible advanced warning
will be given.
Last entry to the facility is 30 minutes before
closing; opening times are displayed in the leisure reception area.
Members may be accompanied by a maximum of two
guests at any one visit, unless prior arrangements have been made with the club
manager. A guest fee applies based on the current pricing tariff.
Only adult members are permitted to sign a guest
into the club,
Non members caught entering the club by attempting
to use a members card or QR code will result in the members membership being
revoked without any refund given.
The club reserves the right to refuse admission to
any guest.
The club reserves the right to terminate membership
without any given reason. (Refunds may be available subject to circumstances of
membership termination).
HEALTH AND
SAFETY
A Health
Questionnaire must be completed upon sign up and if there are any changes in
circumstances with a member’s health a new questionnaire must be completed.
Please shower before using the swimming pool, spa
bath, sauna and steam room.
Please note that shaving, or the drying of clothes is not permitted in any of the facilities or changing areas.
Running, jumping, diving or any other activity that
may cause harm to other pool users is not permitted in or around the pool area.
Member’s must accept responsibility for their
guests and ensure that they abide by the terms of the membership. Members must
remain with their guests at all times.
Food and drink are not permitted on poolside or in
the changing areas.
Glass and crockery is not permitted anywhere in the
club expect in the reception/lounge bar areas.
Smoking is not permitted anywhere in the club.
Prior to using the gymnasium, a physical activity
Pre exercise questionnaire must be completed and signed. If you have answered a
‘yes’ to any of the questions asked, we strongly recommend that you visit your
general practitioner for clearances before use of the gym is permitted.
By agreeing to the terms and conditions you are
also confirming you will abide by the Club Covid-19 guidelines and will
not use the club if you have covid at present.
All members
should pre-book their fitness activity slot where applicable in order for
capacity to always be maintained at the designated levels.
Guests are
still welcomed but need to be booked in advance and be accompanied by a
member and contact details must be taken.
CHILDREN
Children under the age of 16 may use the club, but
only when accompanied by a responsible adult.
Children under the age of 16 are not permitted to
use the gym unless they are attending a Junior Gym session or are a Junior Gym
Member (14-15yrs old) and have completed their gym assessment with a Personal
Trainer. Junior Gym members must then always be accompanied by a
Parent/Guardian.
Children under 16 are also not allowed to use the
sauna, steam room or spa bath.
All child swim ratios must be adhered to or the
adult members membership is at risk of being revoked. The Ratios are as
follows:
There must be one adult to every two children under
the age of sixteen who use the pool; there must be one adult to every one child
under the age of five who are entering the pool area. All children must be
supervised in the same facility by a responsible adult whilst on the premises.
There is no guest entry fee for children under the
age of 3 years.
Adult Only Swim Times are weekday mornings 06.30am
- 09.00am and weekday evenings 19.30pm - 21.00pm
ADMINISTRATION
The club management reserves the right to reject
any application for membership without giving a reason.
Members whom are abusive to other members or staff
will have their membership terminated. This also applies on our social media
platforms as well as in club.
The club fees and tariffs shall be determined by
the club and may be altered at any time. Members will be notified in advance of
any changes.
The club reserves the right to terminate the
membership of any member without notice in the event of a member committing a
serious breach of the clubs terms of membership.
On cancellation or termination of membership, no
refund will be made.
The membership minimum term is 3 full months
effective from any joiners starting from 1st October 2024.
All members who wish to cancel their membership
must do so in writing following their 3 full month minimum term giving 1 full
months’ written notice from 1st October 2024. This must be put
in an email to the Leisure Manager or Physically in writing at the reception
desk. Attempting to cancel via the app or over the phone is not acceptable and
will not be processed accordingly. If for example the membership cancellation
notice is submitted on the 5th October then the whole of the
following month is still taken and the membership concludes at the end of November.
Cancelling the Direct Debit prior to providing
cancellation notice in writing will result in charges being added and the
account being placed in default automatically.
Membership’s cards are only for use by the member
and are not transferable under any circumstances. Should any member be caught giving their card for
others to access then the member will have their membership terminated.
Members can suspend their membership medically
without charge upon supplying a doctors note to the club as proof.
Members can suspend their membership up to twice
per year at a charge of £10 per month per person. Suspensions must also be for
a minimum of a calendar month.
Where membership discounts apply such as being over
65, proof of age must be shown and the onus is on the member to bring this to
the attention of the club in order for the amendment to be actioned.
Leisure Membership Payments are now monitored and
processed by The Harlands Group as of December 2019. All Membership payments
are taken on the 1st of the Month and should a membership payment
default then charges may apply.
Personal Training sessions paid for must be used
within 12 months of purchase. This is applicable to all Personal Training
sessions purchased from January 1st 2023.
OTHER ITEMS
Radios, Speakers, mobile phones and other items
likely to cause annoyance may not be used in the club unless headphones are
used or the device is turned to ‘silent’ mode.
Ball games and inflatable toys and rafts are not permitted in the pool unless incorporated in to a planned children activity. Mobile phones and photos are also not permitted on poolside.
Lockers should only be used for storage of personal
belongings whilst using the club.
Some lockers require padlocks which can be
purchased at reception or can be brought from home.
Property is stored at the owners risk and the club
will accept no liability for loss or damage.
Lockers will be cleared every 24 hours and all
items removed with the padlock removed.
Please do not consume your own food and/or drink on
the premises.
The club reserves the right to dispose of any items
not claimed within four weeks.
The club reserves the right to amend these terms at its absolute discretion.
Notification of changed will be displayed on the notice boards.
DATA
PROTECTION
We take the privacy of our members seriously. This
statement explains the ways in which we use your personal information. If you
have any queries with regard to out processing please contact reception.
We collect personal information from you through
the membership form and your use of facilities, the information we collect may
relate to your physical health or condition.
Members whom cancel can request we remove their details and destroy their data.
We use your personal information for the purpose of
providing and personalising our membership services and providing you with
information about products and services offered by us or our business partners
and third parties.
We also collect special categories of personal data
in relation to your health after completing a PAR-Q (Health Questionnaire) upon
sign up or updating information after any health changes.
All information is kept confidential and if you no
longer wish us to hold this information then please contact us.
Please read the privacy policy for further
information.
MAINTENANCE
Management reserve the right to close any of the
leisure club facilities for up to 2
weeks in any 12 month period for maintenance purposes. This closure will be
at the discretion of the management team and no refund or concession will be
made for this closure.